Refund policy

Damaged, defective or incorrect items

If your order arrives damaged, misprinted, or it is the wrong item, we will fix it. Email merch@knifeballleague.com within 30 days of delivery with your order number and a photo of the problem, and we will send a replacement or refund it. You will not pay return shipping on a fault of ours, and we usually will not ask for the item back.

Change of mind and sizing

Outside of that, we cannot accept returns for a change of mind or for the wrong size chosen. Please check the size guide on the product before ordering. If you are between sizes or unsure, email us first and we will help you pick.

Items that cannot be returned

Digital downloads, music or other media once opened or unsealed, and clearance items cannot be returned. This does not affect your rights above if one of them arrives damaged or incorrect.

Refunds

Approved refunds go back to your original payment method — the card or wallet you paid with. We will email you when the refund has been issued. How long it then takes to appear depends on your bank or card issuer rather than on us. If it has not arrived after a few days, email us and we will chase it.

Contact

Knifeball League — merch@knifeballleague.com. Please include your order number, which is in your confirmation email.